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  • If Customer receives a product in packaging that appears to have been tampered with, damaged or is in an unsealed condition, Customer is advised not to accept such product. Customer is advised to immediately get in touch with Kalakshetra at & sms or call at +91 6300969475.

  • Upon Kalakshetra being satisfied at its sole discretion that the product was not damaged by any actions on the part of the Customer and after inspecting the product for signs of use, Kalakshetra shall either issue credit note or exchange/replace the product.

Defective or Faulty Products

  • The details of the the products or product specifications (weight, color, handwork, size etc.) as mentioned on the Kalakshetra site are only approximate values, any request for return based these attributes will not be entertained.

  • The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off. Remember, even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item please keeps these things in mind.

  • The Customer must be aware of The description of the product is left to the aspirations of the handloom weavers and to the creative freedom of content writers. As such a product will not be considered for return or replacement on the sole basis of violation of the Content Description - either Short or Long Description.

  • While placing an order the Customer is advised to keep in mind about minor variations in color that can occur due to various reasons. Kalakshetra tries its best to reproduce the exact color of the product on your screen, as seen on the monitor of the Customer. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal.

color, handwork, specifications & descriptions

Customer might not be able to cancel any order placed on the Website,once it has been processed or approved by Kalakshetra. In the event, Customer intends to cancel any purchase order placed on the Website at any time before the order has been approved, he/she must immediately email Kalakshetra with Order Number in the subject line (CANCEL)at to place a cancellation request. If the item has been approved, cancellation request will not be processed. REFUNDS PROCEDURE

cancellation of orders

Kalakshetra at its sole discretion reserves the right to decide the form of refund i.e. credit note or an oder of exchange that would be provided to the Customer. Further, Kalakshetra would endeavour to accomplish the Customer’s refund processing within 7(Seven) working days from the receipt of product from the Customer in this regard. Customer can get in touch with Kalakshetra at in order to enquire any further information in this regard.

refunds procedure

  • In case of any dispute regarding any cancellation, refunds or return under this Policy, the Customer can contact Kalakshetra at However, the decision of Kalakshetra in such case shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India (Indian IT ACT 2002). The Customer hereby consents subjected to Kurnool jurisdiction of Andhra Pradesh, India.

  • In any event, Kalakshetra’s liability shall be restricted to the price of the product in question.

For any questions regarding this Policy, Customer can write to Kalakshetra at or call at +916300969475.

dispute resolution

We recognize the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

privacy policy

  • We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

  • Users may, however, visit our Site anonymously.

  • We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

personal identification resolution

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

non - personal identification information

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

web browser cookies


Your information helps us to more effectively respond to your customer service requests and support needs.


We continually strive to improve our website offerings based on the information and feedback we receive from you.


We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

how we use collective information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

how we protect your information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

sharing your personal infomration

We have the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page, We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

changes to the privacy policy

By using this Site, you signify your acceptance of this policy and terms of service. 

your acceptance of these terms

  • The Website and all of its content, including but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of Kalakshetra.

  • All content is provided by Kalakshetra as a service to its current and prospective customers and may be used for personal use and for purchasing purposes.

  • You are authorised to print a copy of any information contained on this Website for personal use unless such printing is expressly prohibited. Without limiting the foregoing, you may not, without our written permission, sell information obtained from this Website.

  • You may not copy, alter, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, or otherwise exploit this Site or any of its content without our prior written permission.

  • You may not use this Website, or any of its content, for any commercial purposes, including any advertising or advertising revenue generation activity on your own Website.

  • Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited.

intellectual property rights

  • Reproduction or misuse of any trademarks and logos on the Website is strictly prohibited.

  • Kalakshetra retains all rights regarding the Trademarks, trade names and brand name. These marks, names and all associated logos or images, are registered and/or common-law trademarks protected by local and international laws and treaties. No license to the use of such marks or names is granted to you under these Terms.


You agree that:

  • You will not misuse our Services (e.g., you will not use our Website in any way which is unlawful, illegal, fraudulent or harmful).

  • You will not make any speculative or fraudulent orders.

  • You will not conduct systematic or automated data collection activities (including without limitation scraping, data mining, and data harvesting).

  • You will not alter another website so as to falsely imply that it is affiliated or associated with Kalakshetra. You may only use the Website to make legitimate orders and inquiries.

  • You are responsible for all use of your account (under any user name or password) and for ensuring that all use of your account complies fully with the provisions of these Terms.

acceptable use of website

Kalakshetra may terminate the Services or any portion thereof, or any products or services offered through the Website.

termination of service

Purchase Price

  • You agree to pay the Purchase Price of the Goods as posted on this website attached hereto.

Price Disclaimer

  • While Kalakshetra makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Kalakshetra reserves the right to refuse the sale of that item. Please note customers ordering outside of India will be charged estimated custom fees. Delivery costs will be charged in addition. The issuer of your credit or debit card may charge currency conversion or other fees in relation to your order. You should check with the issuer of your credit or debit card for details of any such fees.

Colour Disclaimer

  • The colours of products you see on the computer screen will vary slightly from those of the actual product. This is because of the difference in underlying technologies of computer monitors and fabric; monitors that are not properly calibrated also add to the difference in colours. In addition, the lighting used while taking photographs also factor in the final colour shown on the screen.


  • The total amount of the Purchase Price shall be payable in full by you according to the payment due date stated at Checkout. In addition, we shall have the right to pursue any remedies available at law or as provided herein and shall be entitled to reimbursement from you for our costs of collection, including attorney fees, legal fees and costs and disbursements, if any.

Disclaimer : –

  • The details for the products or product specifications (weight, color, handwork details, size, fabric print etc.) mentioned along with the product displays are only fairly accurate values. Since most of the products have intricate and detailed handwork, hence there may be slight variation in the actual product as compared to be seen in the image.

  • There may be slight variations in color of the actual product as compared to that shown on the website. This is mostly due to nature of fabric dyes, weather at the time of dyeing and the manual dyeing process. There may also be a slight difference in the display output due to lighting and digital photography, color settings and capabilities of your own monitor screens.

  • Kalakshetra website will not be held responsible for any loss of data, loss or any damages under any circumstances what so ever including any circumlocutory, special, subsidiary, indirect, consequential or other damages that result from the use of or inability to use the products/services offered at Kalakshetra Website.

pricing and availability 

A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card. Please note that items in your shopping cart are not reserved and may be purchased by other customers. After you place your order, you will be sent an email to confirm that your credit/debit card has been charged. Your card account is debited at the same time you submit your order on our Website. If your order has not been approved, you will be notified immediately via our Website. In the rare instance that your order is approved but any of the items you have ordered are not available, we will contact you immediately by email to arrange for a full refund or a product exchange, if preferred. Unless you cancel your order, acceptance of your order and completion of the contract between you and Kalakshetra will be completed when when we e-mail you to confirm that your order is in process The Website and communication are always conducted in English; therefore, the final sale contract will also be in English. We reserve the right to not accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards.

our contract

what our

policy says

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